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Trainee Hire Account Coordinator – Events Industry

Niclen UK is an event equipment dry hire service providing lighting, audio, rigging and video to professional users.

Based: Niclen UK HQ – Unit 5, Crest Distribution Park, Crest Road, High Wycombe. HP11 1UA ( From October)

The opportunity: To be an integral part of our growing sales team, with huge growth potential. This role has a wide range of development opportunities and scope for growth in both position and salary. Often being the first person to speak to our clients, and supporting multiple customer’s projects at a time this is a busy client facing role giving you exposure to all sorts of businesses in the industry.

Key responsibilities and accountabilities:

·         Provide accurate, timely and competitive quotes to our clients.

·         Keeping client information current including addresses and new contact names.

·         Accurately communicate with all clients, making sure that NicLen UK is professionally represented.

·         Ensure that all customers receiving quotes are contacted for post quote/ hire feedback in a personal and professional manner.

·         Reach out to hire accounts, that haven’t been in contact in the last 6 months.

·         Keep a record of customer requirements that we can’t fulfil.

·         Effectively manage customer expectations.

·         Stay up to date with the relevant technology and have a good understanding of the products you are working with.

·         Help build a sub-hire network for regularly hired equipment.

·         Attend regular team meetings to share your findings.

Person Specification:

·         Strong communication skills, both verbal and written.

·         An ability to problem solve independently.

·         To work well under pressure and to tight deadlines.

·         Highly motivated.

·         A positive “can-do” attitude.

·         Adaptability and the ability to transfer knowledge with both our team and customers.

·         Ability to comply with the company’s policies and codes of conduct.

·         Computer literate.

·         Willingness to travel and occasional work unsocial hours.

·         Be a good team player.

·         Demonstrate loyalty and commitment to NicLen UK and all team members.

·         Full UK driving licence (Ideally).

·         Polite, professional, organized and focus.

·         Able to multi-task.

·         Reliable, punctual and trustworthy.

Desirable though not essential:

·         A technical knowledge of the products that NicLen owns and uses.

·         Working understanding of the event production, dry-hire, theatre/broadcast industries

·         Experience of using a CRM software/inventory booking system

Hours: . Monday – Friday 8.30am-5.30pm (some flexibility).

Salary range: dependent on skills and experience. Plus workplace pension.

Terms: This is a permanent full-time post

The offer is subject to a probation period of 6 months and a successful DBS check.

Holiday entitlement for full-time employees is 22 days per annum plus bank holidays.


Tagged as: lighting, rigging, video, technical, sales, sound, trainee

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