Senior Service Technician

IPS is a leading technical supplier to the events industry – there aren’t many major events without a bit of our equipment involved somewhere!  IPS works in three key business areas: Staging & Structures, Technical Production and Trade Hire. Within each of these areas, projects involve Staging, Rigging, Lighting, Sound, Video and Power Equipment, which forms the majority of the IPS hire inventory.  Working for IPS will provide an opportunity to be involved with a variety of exciting projects, from supplying staging for a local school play to providing full technical production for an outdoor music festival.  IPS is a rapidly evolving company, and there are excellent opportunities for development within the operation.

This full time role is based in our busy Milton Keynes warehouse, and very occasionally on site if required. Reporting to the Service Manager, this role requires the applicant to have excellent trouble shooting skills, and to be able to work to tight timeframes.  IPS supplies equipment all over the UK, and correctly maintained, prepared and dispatched equipment is essential to successful service delivery. IPS employees must be keen to help deliver events to exacting client requirements, and continue to develop and grow the business.

Role:

Within the role of Senior Service Technician, the following areas of work will be expected to be completed regularly:

–          Complete full assessment of faulty PCBs, using appropriate test equipment

–          Undertake complex PCB repairs with care and planning

–          Manage and keep up to date with all equipment throughout the repair cycle

–          Complete repairs in the specified time frame and order, using set standards and guidelines

–          Clearly document faults and compile full repair requirements

–          Ensure that any repair or remedial work is cost effective when compared to equipment replacement value

–          Accurately specify all parts and consumables required for repairs

–          Work with IPS suppliers to obtain replacement parts or additional service information as required

–          Feedback to suppliers on faults found and potential product improvements

–          Periodically review and organise spare part stocks

–          Maintain warehouse and work areas in a clean and orderly state

–          Undertake other tasks and responsibilities as directed by the Service Manager, such as special projects, assisting with cable manufacturing deadlines and supporting other technical departments as requested

–          To identify and undertake appropriate training and development as agreed with your line manager

–          Always maintain strict confidentiality

–          Adhere to all Company and industry health and safety regulations; being responsible for your own health and safety and that of others, ensuring fire precautions and emergency procedures are complied with

–          Ensure compliance within the Company’s written standard practice and departmental procedures as detailed in the Handbook

 

Essential Requirements:

–          A methodical approach with excellent attention to detail

–          Punctual, reliable and able to work both independently and within a team

–          Work under tight time constraints

–          Ability to read and understand schematics and parts diagrams

–          Good communication skills

–          Ability to complete through hole and surface mount PCB repairs to a high standard

–          Undertake intricate surface mount and through hole soldering work

–          Use soldering iron, hot air rework station and PCB preheaters appropriately

–          Know how to correctly diagnose electrical faults, and work safely with mains electricity

–          Interact appropriately with other employees, other industry professionals, suppliers and occasionally customers

–          Understanding that the role will require both physical and technical ability

–          Self-motivated, interested in learning about our industry and both new and existing equipment

–          Eligibility to work in the UK

–          Good IT skills for use with Word, Excel, Outlook and repair logging software will be required to complete this role

Beneficial Abilities :

–          Practical qualifications such as an Electronics qualification would be desirable but not essential

–          Experience within the Entertainment lighting industry

–          Understanding of entertainment control protocols

Benefits:

As a full time employee, your salary will be dependent on experience and will be based on a 42.5 hour working week, paid monthly on the last working day of the month.  Overtime may be available and will be paid after completion of the standard 42.5 hours. IPS has free onsite parking.

IPS offers 20 days paid annual leave, plus bank holidays. This will increase to 22 days after two years’ service and will increase by one day for each year completed up to a maximum of 25 days. Statutory sick pay and enhanced maternity/paternity benefits will be payable as appropriate.

IPS regularly provides training to employees as appropriate and will help staff wishing to gain skills in areas helpful to the business, including forklift license courses, and product specific training. IPS will provide safety boots and gloves, as well as branded T-Shirts and jackets which form the workplace uniform.

IPS offers private health care to all staff with two years’ service through Vitality Health. All staff with under two years’ service will have access to Vitality at work.

Break area with pool table, regular staff social events such as Christmas Party, End of Summer Staff BBQ,  as well as visits from a variety of street food vendors throughout the year  and individual team nights out.

Tagged as: equipment hire - technical - production - lighting sound stage - repairs - electronics - pat testing-electrical-servicing