Trainee AV Technician

Trainee AV Technician

Each year we run a Trainee AV Technician scheme here at Encore, in which we take on 10-12 full-time permanent trainee members of the team, who wish to train and progress into being a Technician with us. We look to create a pool of candidates who wish to join the scheme, so that we can contact them when we open the next cohort up. If you would like to be considered for our next AV Trainee scheme, please reach out to: matt.spoard@encoreglobal.com. Please read below for more details:

Come and join the ‘World’s Largest Event Technology & Service Provider’. Our global footprint, combined with the diverse talents of our people around the world, allows us to produce inspiring events from annual corporate events to full productions.

Approximately 1.7 million in-person, virtual and hybrid events are produced annually. So, you will be joining our growing global team, in which you could potentially explore opportunities in more than 20 countries across North America, Europe, the Middle East, Australia and Asia.

In your role, you will be helping us create unique event solutions for customers and each day is filled with new and exciting challenges. Every step of the way, you’re surrounded by talented people who have your back – artistic visionaries, meticulous managers, and technical wizards. The opportunities here – and the cutting-edge technology at your fingertips – make coming to work inspiring.

The opportunities to grow and build on your knowledge and talents are limitless, with our teams in Digital Services, Creative Services, Sales, Power, Rigging, IT, Finance, Marketing, HR, Product Management and more. No matter where you begin at Encore, you’ll find so many ways to grow personally and professionally, advancing your career.

Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise, and excellence, while connecting us more closely to our customers

Your perspective

Two months of intensive training to get you ready for work at one of our venue partner locations
Full coverage Private Healthcare with no excess payments for the employee
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Position Overview

Our Audio-Visual Trainee will undertake a 2-month training scheme with assessment points along the way, where you will learn everything you need to know about being a Live Event Technician. Training will cover 4 main themes:

Audio setup and operation,
Video and projection system set up and operation,
Lighting set up and operation
Customer Service training

After the intensive training is completed, you will be placed at one of our central London locations where you will continue to learn the requirements of the role on the job, supported by our fantastic venue teams and learning partners. There will be structured promotions and increments alongside the training process with the hope that you will be a fully trained technician within 6-9 months of joining Encore.

As an AV Trainee, you will be responsible for assisting with the setup and operation of audio, lighting, and video equipment at a range of corporate events. You will work closely with experienced Trainers to learn how to install and operate equipment such as microphones, speakers, projectors, video wall and lighting systems. You will also learn how to troubleshoot technical issues that may arise during events.

This is a full-time permanent role with expected progression to Technician.

The ideal candidate should have excellent communication skills, be able to work well under pressure, and have a passion for technology. No prior experience is required as full training will be provided.

Key Job Responsibilities

During the training phase: Be prompt, ready and eager to learn, support other trainees when required, show a willingness to improve and develop yourself.

Drive Results – Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Troubleshoot technical issues and resolve problems quickly as they arise.
Do the Right Thing – Complies with all Company security and safety measures.
Adhere to health and safety regulations and wear appropriate PPE.
Report all health and safety issues to the HSE Manager or Project Manager onsite.
At times the technicians will work as part of a team on larger scale projects.

Customer Service

Deliver World Class Service – Strives to exceed the expectations and needs of internal and external customers.
Values People – Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Understands and fosters the hotel/venue/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Do the Right Thing – Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
Interacts with other staff and outside vendors for equipment.

Job Qualifications

No previous AV / live events experience is needed, however a passion for the industry is desirable, and/or previous education/experience in a relevant field would be beneficial.
1 year of customer service or hospitality experience would be preferred but not required.

Competencies

Ownership
Hospitality
Professionalism
Responsiveness
Safety Conscious
Action Oriented
Tech Savvy
Ensures Accountability

Tagged as: trainee scheme